Privacy policy
SKYLAN Studios Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or interact with us in any way.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect personal information to provide a seamless shopping experience and to operate our business responsibly. The information we may collect includes:
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Contact details - name, email address, phone number, billing and shipping addresses.
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Order and transaction details - items purchased, payment method, order history.
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Account information - login details, preferences, saved items.
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Communications - messages or enquiries sent to us.
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Device and usage data - IP address, browser type, pages viewed, and interactions with our website.
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Payment information - processed securely through Shopify Payments; we do not store your credit card details.
We collect this information directly from you, automatically through your device, or through trusted service providers who support our website and operations.
2. How We Use Your Information
We use your personal information to:
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Provide and fulfil orders - processing payments, shipping products, managing returns and exchanges.
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Operate and improve our website - ensuring functionality, performance, and a personalised experience.
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Communicate with you - order updates, customer support, and service‑related messages.
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Marketing (optional) - sending updates or product information if you choose to subscribe.
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Security and fraud prevention - protecting our website, customers, and business.
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Legal compliance - meeting obligations under Australian law.
We only use your information for purposes that are directly related to your interaction with SKYLAN Studios.
3. Shopify & Third‑Party Services
Our store is hosted on Shopify. Shopify provides the e‑commerce platform that enables us to sell our products to you.
Shopify may process your personal information to operate and improve its services. You can learn more about Shopify’s privacy practices via the Shopify Consumer Privacy Policy.
We may also share information with trusted service providers who assist with:
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payment processing
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shipping and fulfilment
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analytics
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secure data storage
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marketing (only if you have opted in)
These providers only receive the information necessary to perform their services.
4. Cookies & Analytics
We use cookies and similar technologies to support website functionality, remember your preferences, and understand how visitors use our site.
You may adjust your browser settings to refuse cookies, though this may affect your experience.
5. Security & Data Storage
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. While no online system is completely secure, we use industry‑standard safeguards, including encrypted payment processing through Shopify Payments.
Your information may be stored in Australia or securely overseas by our service providers.
6. Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Correct inaccurate information
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Request deletion of your personal information
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Opt out of marketing at any time
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Raise a complaint with us or with the Office of the Australian Information Commissioner (OAIC)
We may need to verify your identity before responding to your request.
7. International Transfers
Some of our service providers (including Shopify) may store or process your information outside Australia. When this occurs, we ensure that appropriate safeguards are in place.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
SKYLAN Studios Pty Ltd