SHIPPING & DELIVERY
Domestic Shipping (Australia)
Orders valued at $500 AUD or more receive complimentary express delivery.
For orders below this amount:
Standard Shipping: $15 AUD
Express Shipping: $25 AUD
All domestic orders are shipped via Australia Post.
Estimated delivery windows:
Standard: 2–8 business days from dispatch
Express: 1–4 business days from dispatch
Orders are typically processed within 1–2 business days. During peak periods, dispatch times may vary.
For Made‑to‑Order garments, processing begins once production is complete. Production timeframes are listed on each product page.
Tracking details are issued once your order has shipped. For assistance, contact hello@skylanstudios.com.
International Shipping
We are not currently able to offer complimentary international delivery.
Shipping costs are calculated at checkout. Import duties and taxes may apply and are the responsibility of the customer.
Processing time is 1–2 business days, excluding peak periods. For Made‑to‑Order garments, processing begins once production is complete.
Tracking details are issued once your order has shipped.
Cancelling or Changing Your Order
Made‑to‑Order
Made‑to‑Order garments cannot be cancelled or changed once production has begun. Production typically commences within 1–4 business days of purchase. You will receive an email once production begins.
Ready‑to‑Wear
Ready‑to‑Wear orders may be cancelled or amended before dispatch (usually within 1–2 business days).
For all requests, contact hello@skylanstudios.com as soon as possible.
SKYLAN STUDIOS - RETURNS POLICY
Eligibility
Ready‑to‑Wear
You have 7 days from receiving your garment to initiate a return. Return postage is the responsibility of the customer.
You may return Ready‑to‑Wear garments for:
a refund (minus original shipping), or
a store credit valid for 12 months
Made‑to‑Order
Made‑to‑Order garments are created specifically for you and are not eligible for return, refund, or exchange for change of mind, fit, or incorrect size.
Refunds or replacements are only issued in the case of a confirmed manufacturing fault.
Sample Garments
Sample sale garments are final sale and cannot be returned unless the garment received is materially different from the listing.
Return Conditions
Garments must be returned in their original sale condition:
unworn
unwashed
unaltered
free from marks, scents, or damage
with all original tags attached
If a garment is received in an unsuitable condition, it can be returned to you once return shipping has been paid.
Submitting a Return
To begin a return, email hello@skylanstudios.com within 7 days of receiving your garment. Tracking details must be provided within the same 7‑day window.
We are not responsible for lost returns. Customers must include tracking and manage any postal investigations. Refunds or credits cannot be issued until the garment is received.
Refunds
Refunds are issued only when:
the garment is returned within 7 days, and
the garment is in sellable, original condition
Refunds are processed within 3–5 business days of receiving and inspecting the garment.
If a garment is not in sellable condition, you will be notified and may have it returned to you at your expense.
Store Credits
Store credits may be issued:
in place of a refund, or
when SKYLAN Studios grants a grace period outside the 7‑day window
Store credits are valid for 12 months.
Exchanges
Exchanges are available for Ready‑to‑Wear garments only. Exchanges follow the same conditions as returns.
Return postage is the responsibility of the customer, including postage for the replacement garment.
If the requested item is not in stock and must be Made‑to‑Order, standard production timeframes apply.
Faulty Items
A garment is considered faulty if it has:
manufacturing faults
hardware faults
a significant discrepancy from the online listing